<!DOCTYPE html>
<%@ page language="java" import="com.compuvest.web.*" pageEncoding="UTF-8" %>

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="http://java.sun.com/jsp/jstl/fmt" prefix="fmt" %>

<fmt:setBundle basename="properties.Compuvest" var="cv" scope="page" />

<jsp:useBean id="sb" class="SQLBean" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<head>
<title><fmt:message key='webcorp' bundle='${cv}'/> Before Ordering</title>
<%@include file="../incl/scripts.txt" %>
</head>
<body>

<div id='cvbody'>

 <head:show />

 <div id='cvcont'>
  <table id='cvmain'>
  <colgroup><col width='200px'/><col width='*'/><col width='80px'/></colgroup>
  <tbody>
   <tr>
    <td id='cvleft' valign="top">

<%@include file="./incl/InfoMenu.jsp" %>

    </td>
    <td id='cvcenter' align="center" valign="top">

<div class='bighead'>
 Most common questions and concerns BEFORE ordering<br/><br/>
 Shipping Policy and Tracking
</div>
<br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Shipping Policy</a>
 <div id='tgbody'>
<%@include file="./incl/ShippingPolicy.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need to know the shipping cost before placing the order</a>
 <div id='tgbody'>
<%@include file="./incl/ShippingCost.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What are the shipping options and Cut-Off times ?</a>
 <div id='tgbody'>
<%@include file="./incl/ShippingCutoff.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Will everything that I ordered ship together ?</a>
 <div id='tgbody'>
<%@include file="./incl/OrderedTogether.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Can I pick up my order ?</a>
 <div id='tgbody'>
<%@include file="./incl/PickupOrder.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Do you ship internationally ?</a>
 <div id='tgbody'>
<%@include file="./incl/ShipInternational.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Do you ship to military APO ?</a>
 <div id='tgbody'>
Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option
when placing an order, it will be shipped via USPS.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How do I track the package ?</a>
 <div id='tgbody'>
<%@include file="./incl/TrackPackage.jsp" %>
 </div>
</div>

<br/>
<div class='bighead'>Payment</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What are the payment options for orders shipped to US ?</a>
 <div id='tgbody'>
For orders shipped to US we accept major credit cards (Visa, Master Card, Discover and American Express).
We also accept COD, bank wire transfer, and Western Union. For information on how to make a payment correctly please visit the
<a href='<%= application.getInitParameter("info") %>Payment.jsp'>Payments section</a> of <fmt:message key='webcom' bundle='${cv}'/> web site.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What are the payment options for international customers ?</a>
 <div id='tgbody'>
<%@include file="./incl/PaymentOptionalInternational.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Government, Educational or Corporate qualify terms.</a>
 <div id='tgbody'>
<dl>
<dd><fmt:message key='webcom' bundle='${cv}'/> is proud to serve Government, Educational and Corporate organizations. We accept purchase orders and
offer special pricing and payment arrangements for large orders.</dd>
<dd>Typically we offer Net 30 terms for Government, Educational, and Corporate clients. In order to process your PO
we must receive a copy of the PO signed by the purchasing agent of your organization. The PO must clearly indicate
billing and shipping addresses, contact phone and fax numbers. Corporate clients must supply us with bank and trade
references, along with the Dun & Bradstreet number. Corporate orders are subject to credit approval.
All sales and return policies apply to all <fmt:message key='webcom' bundle='${cv}'/> customers.</dd>
<dd>In order to enter correct pricing and shipping information on the PO, you can can either call us to verify prices
and shipping charges, or simply print out the order in the check out process with exact prices and shipping charges.
To expedite processing of the order we strongly recommend faxing it to:	<b><fmt:message key='fax2' bundle='${cv}'/></b></dd>
For any questions regarding Government, Education and Corporate POs please contact:
</dl>
<br/><br/>

<table id='cvbox' style='width:50%;'>
 <colgroup><col width='100%'/></colgroup>
 <tr>
  <td>
   <p><fmt:message key='sales2' bundle='${cv}'/></p>
   <div style='height:200px;'>
    Phone: <fmt:message key='phone3' bundle='${cv}'/>, ext: 136<br/><br/>
    <b>Please send your PO by fax to:</b><br/>
    <fmt:message key='fax2' bundle='${cv}'/><br/><br/>
    <b>or email to:</b> <fmt:message key='sales2_email' bundle='${cv}'/><br/>
    <b>You can mail the hard copy of the PO to:</b><br/>
    <fmt:message key='postaddress' bundle='${cv}'/><br/><br/>
    <fmt:message key='webcom' bundle='${cv}'/> GSA Schedule Contract Number:<br/><br/>
    <span style='color:#bb0000;'><fmt:message key='GSA' bundle='${cv}'/></span>
   </div>
  </td>
 </tr>
</table>

 </div>
</div>

<br/>
<div class='bighead'>Ordering</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need more product information</a>
 <div id='tgbody'>
All information we have is on our web site. We do not provide technical support or assistance.
If you need more information about the product we recommend searching the Internet. You can click
<a href='<%= application.getInitParameter("info") %>Manufactures.jsp'>here</a> to go to the list of manufacturers.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#" name='cond'><b>+</b> What does OEM, Bulk, Refurbished, Extra Life... mean ?</a>
 <div id='tgbody'>
<%@include file="./incl/WhatDoesOEM.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What does Eco-Stor&#8482; condition mean ?</a>
 <div id='tgbody'>
<%@include file="./incl/WhatDoesEcoStor.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Will <fmt:message key='webcom' bundle='${cv}'/> sell my personal information ?</a>
 <div id='tgbody'>
 <p style='color:red'><fmt:message key='webcorp' bundle='${cv}'/> is Not Selling or Sharing Customer's Information to a Third Party in any form!</p>
If you need more information please read <fmt:message key='webcom' bundle='${cv}'/> privacy policy in the
<a href='<%= application.getInitParameter("info") %>Policies.jsp'>Policies section</a>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What is the order acceptance policy ?</a>
 <div id='tgbody'>
<%@include file="./incl/AcceptancePolicy.jsp" %>
If you need more information please read <fmt:message key='webcom' bundle='${cv}'/> policies in the
<a href='<%= application.getInitParameter("info") %>Policies.jsp'>Policies section.</a>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How do I cancel my order ?</a>
 <div id='tgbody'>
We cannot cancel or change the orders that have been shipped. If this is the case, you will need to return the package,
at your (the buyer's) expense which is subject to 15% restocking fee. Shipping charges not refundable.<br/>
<b>Once in an order has been confirmed and cancelation has been requested by an end-user 15% restocking
fee may be applied at <fmt:message key='webcom' bundle='${cv}'/> discretions.</b><br/>
You may see a credit card charge on your bank statement dated the time of the original order placement.<br/>
After the order has been canceled <fmt:message key='webcom' bundle='${cv}'/> will refund the credit card fully.
It may take about 2-7 business days for the funds to appear on your bank statement.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I could not find a product on your web site</a>
 <div id='tgbody'>
<b>If you were not able to find the product you were searching for on the <fmt:message key='webcom' bundle='${cv}'/> site, our sales team will be happy
to locate it for you from our alternative sources. Please fill out this form and press the "Send E-mail" button to
send your request to <fmt:message key='webcom' bundle='${cv}'/>. We will reply promptly.</b><br/>
<form method="post" action="mailto:info@compuvest.com?subject=Request for products not found on <fmt:message key='webcom' bundle='${cv}'/> site" name="notfound" enctype="text/plain">
<%@include file="./incl/Form.jsp" %>

<table>
<tr>
<td><a class='btlgr' href="#" onclick="sendform('notfound');return false;">Send E-mail</a></td>
<td>&nbsp;</td>
<td><a class='btlgr' href="#" onclick="reset();return false;">R e s e t</a></td>
</tr>
</table>
</form>

 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need a volume discount</a>
 <div id='tgbody'>
 <b>If you need a discount for a large quantity, our sales team will be happy to provide it for you. Please fill out
 this form and press the "Send E-mail" button to send your request to <fmt:message key='webcom' bundle='${cv}'/>. We will reply promptly.</b><br/>
<form method="post" action="mailto:<fmt:message key='info' bundle='${cv}'/>?subject=I need a volume discount" name="volumediscount" enctype="text/plain">
<%@include file="./incl/Form.jsp" %>
<table>
<tr>
<td><a class='btlgr' href="#" onclick="sendform('volumediscount');return false;">Send E-mail</a></td>
<td>&nbsp;</td>
<td><a class='btlgr' href="#" onclick="reset();">R e s e t</a></td>
</tr>
</table>
</form>

 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I would like to order larger quantity than shows in stock</a>
 <div id='tgbody'>
<b>Please fill out this form to request a larger quantity than shows in <fmt:message key='webcom' bundle='${cv}'/> stock. Then press
the "Send E-mail" button to send your request to <fmt:message key='webcom' bundle='${cv}'/></b><br/>
<form method="post" action="mailto:<fmt:message key='info' bundle='${cv}'/>?subject=Quantity Quote Request" name="quoterequest" enctype="text/plain">
<%@include file="./incl/Form.jsp" %>

<table>
<tr>
<td><a class='btlgr' href="#" onclick="sendform('quoterequest');return false;">Send E-mail</a></td>
<td>&nbsp;</td>
<td><a class='btlgr' href="#" onclick="reset()">R e s e t</a></td>
</tr>
</table>
</form>

 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Need technical support ?</a>
 <div id='tgbody'>
We do not provide technical support or assistance. If you need help with installation or product configuration,
we recommend you searching the Internet.
<a href="<%= application.getInitParameter("info") %>Manufactures.jsp">Manufacturers links</a>
page is a good place to start your research.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Do you ship to military APO ?</a>
 <div id='tgbody'>
Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option when placing an order,
it can only be shipped via <b>USPS</b>.
 </div>
</div>

<div id='tghead'>
    <a class='tglnk' href="#" name='answer'><b>+</b> Cannot find an answer on this page ?</a>
 <div id='tgbody'>
<%@include file="./incl/CannotAnswer.jsp" %>
 </div>
</div>

    </td>
    <td id='cvright' valign="top">

    </td>
   </tr>
  </tbody>
  </table>
 </div>

 <div id='cvfoot'></div>
</div>

<script type="text/javascript">
window.addEvent('domready', function() { new Slides('a.tglnk'); });
</script>

</body>
</html>
